What should be the recommended system requirements of my computer?

On Hardware you should have at least Pentium III PC, minimum of 64mb ram with at least 56kbps Modem. Your operating system must be on Windows 98/Me/NT/2000/XP or MacOS 8 and higher.

How can I know how many hours do I still have in my dial-up account?

You can use either worldgroup manager or the vasia web site. From the vasia web site, click on “User Account”, enter your user-id and password at the prompt. Your user account info will then be displayed. Look for the number beside the credits info. The number corresponds to the number of credits you still have in your account. If it’s a positive number, divide it by 6000 and you will get the equivalent number of hours. If it’s a negative number (meaning, it has a minus sign before the number), you have already ran out of hours and are already using your excess usages. Divide it again by 6000 and you will get how much excess hours you have already used.

Can I know my actual use of my Vasia account?

Yes, you can. From the vasia web site, click on “Check Usage” and enter your user-id and password at the prompt. Enter the start and end dates of the time period you want to know your usages. Click “Query Usage”.

Do I need to always change my password?

Yes, you should periodically change your account password as cracking tools are becoming more sophisticated these days. When you periodically change your passwords, it will minimize the chances of others to keep up with your account info.

How do I change my user password?

You can do it in either through worldgroup manager or at the vasia web site. From the vasia web site, click on “User Account”, enter your user-id and current password at the prompt. You user account info will then be displayed. Enter your old password in the “Current Password” entry space. Then, enter the new password that you want to use in the “New Password” entry space. Please use passwords with a combination of alphanumeric and special characters to make it a bit difficult to guess but not enough for you to forget. Passwords should be at least 5 characters and maximum of 9 characters. Click “Submit” and it ask you again to enter your new password.

If I live outside Metro Manila and Rizal Province, can I connect to the internet using myVasia-DialUp?

Until we extend our coverage beyond our present area which should be soon, you need to specify the covered area code of Metro Manila. Input the phone number as your dial-up numbers: 02-6368050. Be advised that you will be charged by your telephone company accordingly for these long distance calls.

Is it important for me to use the Vasia email address that came along with my subscription?

Yes, you should. All Vasia accounts come with email addresses with a vasia.com domain, i.e. <userid>@vasia.com. Although you can still use other non-vasia web-based emails, it is important to regularly use your Vasia email address as all announcements and billing statements are sent to that address.

My Vasia subscription comes with a free web hosting space. How can I avail it?

All vasia subscription accounts come with varying amounts of web hosting space. Check your plan to know how much web space you have. Either call Technical Support or email staff@vasia.com and request for your free FTP user-id/password. Your folder name will be the same as with your user-id. The URL of your web space will become http://www.vasia.com/<your user-id>.

I forgot my password, how can I retrieve it?

For security purposes, subscribers must fax or mail a signed letter to vasia whenever requesting for a password retrieval. The request must indicate the subscriber’s name, user-id and signature as well as a photocopy of the ID of the requesting subscriber, if possible. Please attention the request to Customer Service. Please allow 1-2 days for password retrieval. A customer service will call the requesting subscriber to give the new password. The subscriber is requested to reset the password upon receipt of it.

What are credits and how does it relate to my internet access hours?

Credits are used in monitoring one internet usages. It may be confusing at first but it is really easy to understand once you get used to it. Credits can be converted to time. 6000 credits is equivalent to one hour.

Positive credits mean that your plan’s credit allocation has not been used yet, i.e. 90000
Zero credit means that you have used up your plan’s credit allocation.

Negative (-) credits mean that you have exceeded your plan’s credit allocation and is now using excess or negative credits/hours.

Will I get a notification once I used up all my plan hours/credits?

Yes, our system sends class switch notifications via email to your Vasia email address. Unfortunately, due to our pop3 mail server upgrade, the email notifications can only be retrieve using worldgroup manager. If you are getting email from external mailers such as Outlook Express and others, you will not be able to receive it. Vasia is still working on a possible solution to this and will resolve this situation soon. If you don’t have worldgroup installed, we will have a web-based worldgroup email access up soon.